Returns & Cancellations

Returns & cancellations

Last updated: September 2026

Return policy

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in the same condition you received them
In the original packaging with all tags and accessories

How to initiate a return

Email support@coresciencegoods.store with your order number and reason for the return.
We’ll reply within one business day with a return authorization and shipping instructions.
Ship the item back to us using a trackable shipping method.

Refunds

Once we receive and inspect your return, we’ll process your refund within 5–7 business days. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

To exchange an item, return the original and place a new order. This ensures you receive the replacement as quickly as possible.

Order cancellations

Orders can be cancelled for a full refund if they have not yet shipped. To cancel, email support@coresciencegoods.store as soon as possible with your order number. Once an order has shipped, it must be processed as a return.

Damaged or defective items

If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the damage. We’ll send a replacement or issue a full refund at no additional cost.

Returns & Cancellations