Frequently asked questions
Orders & shipping
How long does shipping take?
Most orders ship within one business day. Standard delivery takes 3–5 business days within the contiguous U.S. Expedited options are available at checkout.
Do you ship internationally?
We currently ship within the United States only.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. You can also check your order status in your account.
Returns & refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. See our full returns policy for details.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive and inspect the returned item. The credit appears on your statement within 1–2 billing cycles.
Products
Are your products new?
Yes. Every product we sell is brand new, factory sealed, and sourced directly from authorized distributors.
Do you offer warranties?
Product warranties vary by manufacturer. Contact us with your order number and we’ll help you with any warranty claims.
Account & privacy
Is my payment information secure?
Absolutely. All transactions are encrypted with 256-bit SSL. We never store your full card number. See our privacy policy for details.
How do I contact customer support?
Email support@coresciencegoods.store or call (440) 334-8302 during business hours (Mon–Fri, 9 AM – 5 PM ET).